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PROVIDING A HOME AWAY FROM HOME
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Parent Information

Each year we provide a ‘home away from home’ for 347 students who are living and studying in London. Our new, purpose built building with state of the art facilities, coupled with our experienced team of staff, parents of our residents understand ISL to be an appropriate provider of accommodation while their son or daughter move away to study.

We understand that for most parents, their son or daughters’ stay with us will be their first time away from their family, home and possibly country. This is an anxious time for parents and students alike. Please see below an outline of some of our services to put parent’s minds at ease.

Health and Well-being of our Residents

The health and well-being of our residents is our number one priority at ISL. Our team of experienced staff are employed to help meet the needs of our residents and are highly competent in their roles. We consistently provide a high level of customer service helping students on a range of different levels from transport advice, doctors appointments as well as suggestions for lots of different fun things to see and do in London. The level of care and understanding of our staff for our residents is apparent in the day to day running of the building and the smiles on our residents faces.

Safe and Secure Building

24/7 staff assistance

Our resident’s safety is highly important to us. Our on-site office is manned by staff and security guards 24 hours a day, 7 days a week to support our residents. We are happy to help with many things including signing out parcels, signing in visitors, maintenance requests, loan of games equipment, answering questions or to just have a chat!

CCTV surveillance

ISL has a high number of CCTV cameras within all common areas, elevators and the perimeter of the building.

Secure Access

Our building is a secure access site. All residents are issued with a security fob upon arrival which provides them access to the entrance doors, communal areas, their block and flat front door. All visitors sign at the front desk and are issued with a visitors pass when entering the building. ISL policy explains that all visitors must be accompanied by their resident host at all times whilst onsite.

Secure Access

Our building is a secure access site. All residents are issued with a security fob upon arrival which provides them access to the entrance doors, communal areas, their block and flat front door. All visitors sign at the front desk and are issued with a visitors pass when entering the building. ISL policy explains that all visitors must be accompanied by their resident host at all times whilst onsite.

Clear and concise information

At ISL we prefer to have a completely transparent policy when it comes to all information provided to our residents. Our rates are all inclusive, with no hidden fees to creep up on you after you move in. Instalment amounts and dates due are explained in the tenancy agreement and via our online portal.
Our Assured Shorthold Tenancy agreements have been compiled by our solicitors in a way to ensure our agreements are not only easy to understand, but don’t hide any information from tenants or their guarantors.

Parent Testimonials

When looking for a place for my son’s student accommodation there were quite a few to choose from and they all claimed to be the best choice. But in reality the warm, honest reception we received upon entering ISL was one we received from no other student residence.

The location along with Nico, sold the package to us before we had even seen the accommodation.

Marcus is now in his first year, the modern, spacious and comfortable accommodation, the friendly homely atmosphere has definitely proved to be the best decision we made for our son!

Baljit Raiyat (Son is studying at City University, London)

My daughter recently secured the university place of her choice in London, which meant a need to find suitable affordable accommodation for her, as we live 120 miles away.

I was reluctant to let her live in a cramped shared flat, perhaps miles from her campus. Fortunately after an internet search I came across ISL. The relaxed atmosphere of West Hampstead, with its good travel connections was ideal. We progressed quickly from our initial inquiry to a reassuring visit to the nearly complete development. It all proved to be just what was required: a light and airy en-suite bedroom with a good communal area and, superior quality fittings.

I now feel confident that she will have a very happy start to her three year course.

Patrick Roach (Daughter is studying at the Royal Central School of Speech and Drama)

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